Carefully made.
Securely delivered.

Delivery within the United Kingdom

Kinzy London currently delivers to addresses within the United Kingdom. Orders are sent using Royal Mail Special Delivery and are insured and tracked throughout their journey.

• Royal Mail Special Delivery is complimentary for all UK orders.
• Tracking information is provided when your order is dispatched.
• We aim to complete and dispatch all orders within approximately three weeks.

Showroom collection

You may collect your finished jewellery from the Kinzy London showroom in Hatton Garden at no additional charge. We will contact you as soon as your order is ready.

• Please bring your order confirmation and photographic identification.
• If someone else is collecting for you, please provide written authorisation before the appointment. They will also need photographic identification.
• Completed orders should be collected within 60 days of our notification unless another arrangement has been agreed in writing.

Discover what to expect from the Kinzy showroom experience.

Eligible online returns

If you change your mind about an eligible ready to wear item purchased online, please tell us within 14 days of receiving it. The jewellery should be unworn, unused and returned with its original packaging, certificates and proof of purchase.

Please contact Kinzy before sending anything back. Our team will confirm whether the item is eligible and provide the correct return instructions.

• Customers are responsible for the cost of return postage.
• We recommend using an insured and tracked return service suitable for fine jewellery.
• Eligible items may be returned to our showroom without a return delivery charge.
• Eligible refunds are made within 14 days after Kinzy receives the returned item.

This change of mind policy applies to eligible online purchases. It does not replace or limit your statutory rights.

Bespoke and personalised orders

Jewellery created or sourced to your individual specification cannot usually be cancelled or returned because you have changed your mind. Your bespoke order becomes non cancellable and non refundable when a deposit or payment is received.

This includes jewellery that has been engraved, resized, personalised or altered, as well as designs involving selected diamonds, gemstones, metal choices or other requested modifications.

Before commissioning a piece, you can explore our bespoke design process, learn about diamonds in the Kinzy Diamond Guide, or begin with the Kinzy wedding ring experience.

Earrings and hygiene seals

For hygiene reasons, sealed earrings cannot be returned after the protective seal has been opened. Please inspect the outer packaging carefully before breaking the seal.

This does not affect your statutory rights if the earrings are faulty, damaged or not as described.

Missing, damaged or faulty orders

If a parcel has not arrived, or if the outer packaging or jewellery appears damaged, please contact Kinzy as soon as possible. Keep all packaging and take clear photographs so our team can investigate with Royal Mail.

If jewellery is faulty, damaged or misdescribed, Kinzy will provide the appropriate repair, replacement or refund in accordance with the Consumer Rights Act 2015.

Arrange a return

Please contact us before returning any jewellery. We will check the order details and provide secure return instructions.

Do not send jewellery until our team has confirmed the return method and address.